TERMS & CONDITIONS

BY MAKING A BOOKING, YOU AGREE TO OUR STANDARD TERMS AND CONDITIONS, AS SET OUT HERE

WEBSITE

1.1 The name ‘Cruise & Shine Detailing’, and it’s logo, are registered trademarks and must not be copied, modified or republished in any way without written permission from Cruise & Shine Detailing.

1.2 All content and photography contained within this website, unless otherwise credited, is the property of Cruise & Shine Detailing, and may not be used, copied, modified or republished without the written permission from Cruise & Shine Detailing.

1.3 Any links to Third Party websites are provided for information only. We do not review, endorse guarantee information contained within them.

1.4 If you would like to link to this website, you may do so providing you do not represent any false information, or misrepresent your relationship with Cruise & Shine Detailing.

GUARANTEE

2.1 Due to the nature of our work, we do not offer or imply any sort of guarantee. We are happy to offer advice on how to care for your vehicle following a detail, but cannot be held responsible for your actions, or any subsequent damage caused to the finish, directly or indirectly by yourself (eg. taking your vehicle through a car wash).

2.2 Where a guarantee is offered by a product manufacturer, we confirm that we will apply that product in accordance with the manufacturers training and instructions. Any terms and conditions applicable to the guarantee will be made clear to you at the time of booking and/or completion, and the process through which any claim would be made.

VEHICLES

3.1 Cruise & Shine Detailing will take every care and reasonable precaution to safeguard your vehicle from damage or theft.

3.2 Vehicles left with Cruise & Shine Detailing will not be driven, other than to be moved around the studio, unless expressly agreed with you. Whilst in our care, the vehicle will be fully comprehensively insured against theft or damage.

3.3 If you ask Cruise & Shine Detailing to collect and/or deliver your vehicle from home or work, you will be asked to fill in and sign an authorisation form. Someone must be present at collection and delivery to acknowledge the relevant time/mileage.

3.4 Where a customer vehicle is to be driven on the public road, it is your responsibility to ensure the vehicle is safe and legal to do so. This includes tax and MOT where appropriate, tyre condition, etc. If at the time of collection, a vehicle is in our opinion un-roadworthy, we reserve the right to refuse to drive it, and no refund of deposit will be due if the booking cannot go ahead as a result.

3.5 When collecting and delivering, we will take the most practical, direct route, allowing for prevailing traffic/weather conditions. Please ensure your vehicle has sufficient fuel to complete the round trip. If we need to purchase fuel, this will be added to your final invoice.

3.6 Your car will be fully comprehensively insured by us whilst on the road, and every reasonable precaution will be taken to ensure its safety.

3.7 Cruise & Shine Detailing will not be held liable for the cost of unforeseeable damage to windscreens or glass as a result of stone damage whilst driving, or tyre punctures/deflation. In any of these events, we will inform you as soon as is possible, to discuss remedial action. Where appropriate, we may choose to have the vehicle recovered back to you, or to our studio.

3.8 Cruise & Shine Detailing will not be held responsible for faults that develop on the car, whilst in our care, that are unrelated to any work we have done. For example, air bag lights (where interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.

3.9 Cruise & Shine Detailing will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. Cruise & Shine Detailing will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.

BOOKINGS, PAYMENTS AND CANCELLATIONS

4.1 At the time of booking, a deposit may be required at a sum of payment of £75 is required. This can be made by bank transfer, or credit/debit card or cash. If payment is not received within a reasonable time, the dates will be offered to other clients.

4.2 You may amend the date, or cancel your booking, and receive a full refund, up to 7 days before the date of the booking. This date will be stated on the invoice supplied for your deposit. After this date, no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.

4.3 Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by credit/debit card, cash, or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).

4.4 Where work is being carried out to correct a problem caused by a Third Party, Cruise & Shine Detailing respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.

4.4.1 Where body repair work is required to correct accident damage caused by the fault of Cruise & Shine Detailing we respectfully require that you the customer keep claim costs to a minimum. For example, Cruise & Shine will not cover the cost of unnecessary hire cars while your car is waiting on repair if your car is drive-able, or courtesy car upgrades whilst your car is being repaired. Cruise and Shine Detailing expect you the customer to accept the courtesy car being offered from the insurance company or repair centre, if you wish to upgrade from the offered car it will be at your own expense.

4.4.2 Where you the customers car is damaged by Third Party you are expected to deal with the Third Party directly for repairs.

4.5 If, as part of a detail, work is to be carried out by one of our carefully chosen partners (e.g. body shop services, wheel refurbishment, etc), we will request full payment for that part of the booking in advance.

4.6 Further to 4.5, there may be occasions where additional work is required beyond what was initially quoted, and couldn’t reasonably be identified or for seen at the time of booking. For example, during wheel refurbishment, it may be found a wheel needs straightening, or due to tyre pressure monitoring systems, a sensor (or sensors) may need to be renewed. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and Cruise & Shine Detailing shall not be liable for these.

4.7 If your vehicle needs to leave our studio for external work to be carried out, you will be consulted for permission beforehand, and informed as to exactly where and when this will be happening. Your vehicle will remain fully comprehensively insured by Cruise & Shine Detailing throughout this time.

By making a booking, you agree to the terms and conditions set out here.